Frequently Asked Questions (FAQs)

1. What do you sell?

We sell digital sewing, knitting, and crochet patterns that you can download instantly after purchase. No physical items will be shipped.

2. How do I receive my pattern?

After checkout, you’ll get a download link sent to your email. You can save the PDF to your phone, tablet, laptop, or computer.

3. Can I download my pattern more than once?

Yes! You can re-download your purchased files at any time in case you lose them or change devices.

4. What skill level are your patterns?

We offer beginner, intermediate, and advanced patterns. Many include step-by-step instructions, photos, and stitch guides to make crafting easier.

5. Do I need special software to open the files?

No — all patterns are in PDF format. Any device that opens PDF files will work.

6. Do you offer refunds or exchanges on digital products?

Because files are digital and delivered instantly, we cannot offer refunds or returns on patterns once they have been downloaded.
If you have an issue with a file, please contact us — we’re happy to help.

7. Can I sell finished items made from your patterns?

Yes! You can sell the finished handmade items you create.
However, the pattern itself may not be shared, copied, or resold.

8. Do you ship internationally?

Our products are digital, so there is no shipping required — we deliver worldwide instantly.

9. What payment methods do you accept?

We accept major payment options available in South Africa and worldwide through our secure checkout.

10. Who can I contact if I need help?

If you have any questions about your purchase, downloading files, or pattern support, you can reach us anytime at our store contact form or customer support email.